TERMS AND CONDITIONS

COMPANY INFORMATION

Name: BEAUTY DISRUPTED AG
Company Reg. No: CHE-325.988.844
VAT No: CHE-325.988.844 MWST
Address: Terracestrasse 25, 6390 Engelberg, Switzerland
E-mail: hello@beautydisrupted.com

GENERAL

These terms governs your use of, and purchases from, the domains www.beautydisrupted.com and their subdomains (henceforth: the site) and will be valid for all your future transactions with BEAUTY DISRUPTED AG (henceforth: BEAUTY DISRUPTED; may be referred to as ‘us’) and visits to the site.

By clicking the button “Place order” you agree to be bound by these Terms and Conditions. Please make sure that you have read and understood these Terms and Conditions when using our site. BEAUTY DISRUPTED reserves the right to revise these Terms and Conditions and users are responsible for keeping themselves updated with such changes. You can download these Terms and Conditions here.

FORMATION OF CONTRACT AND ORDERING

All orders submitted by you are subject to acceptance by us. We may choose not to accept your order and reserve the right not to deliver for any reason without any liability to you. Examples of when we may not accept your order include, but are not limited to, incorrect stock level shown on site at the time of receiving the order, incorrect price displayed on the site or if we are unable to authorize your payment.

Once we have received your order you will receive an automatic e-mail confirming of your order. Please note that the confirmation e-mail is only an acknowledgement that we have received your order and not a binding acceptance of your order. A binding contract is formed when we send you a shipping confirmation e-mail.

BEAUTY DISRUPTED does not guarantee that all items included on the site are in stock at the time of your order. In the event that an item is unavailable you will be contacted shortly by phone or e-mail. BEAUTY DISRUPTED cannot guarantee that the content on the page is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date and BEAUTY DISRUPTED may at any time amend the content of the site. BEAUTY DISRUPTED holds the right to change prices, correct incorrect prices on all orders as well as final sales and will give you the option of placing a new order with the correct price or canceling your order.

We reserve the right to limit the quantities of BEAUTY DISRUPTED products that we supply, and/or to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order. All attempts at fraud will be reported to the police and BEAUTY DISRUPTED reserves the right to cancel the purchase if any suspicion is raised.

RESALE POLICY

You may purchase products on the site for personal use only and not for resale. By placing an order on the site you certify that you are purchasing the product for your own personal use and not for resale and that you accept our Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.

DISCLAIMER REGARDING PRODUCTINFORMATION

BEAUTY DISRUPTED has the right to adjust prices, involve additional cost and change product information,such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible but we reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the products. We cannot guarantee that colors on the website will be true to life. This depends partly on color settings of your computer and monitor.

PRICES

Prices on the site are in lev in Bulgaria, CHF in Switzerland, CZK in Czechia, DKK in Denmark, GBP in UK, HRK in Croatia, HUF in Hungary, NOK in Norway, PLN in Poland, RON in Romania, SEK in Sweden, ZAR in South Africa, JPY in Japan, AUD in Australia, and EUR for remaining countries. For customers visiting the site from countries with other local currencies than the ones offered, an estimated conversion to the local currency based on the current exchange rate may be displayed. Unless your local currency is supported, you will be billed in EUR and the final price charged to your account or credit card will be calculated in accordance with the applicable exchange rate on the day your bank or credit card company processes the transaction and according to their rates. BEAUTY DISRUPTED has no control over these rates and do not take responsibility for any potential exchange rate differences or exchange fees levied by your bank.

Prices do not include delivery charges. All prices shown on the site include VAT. Please note that in some countries outside of EU, additional duties may be payable to your local authorities on receipt of your delivery. You will be responsible for payment of any such import duties and taxes. BEAUTY DISRUPTED has no control over these charges and cannot predict their amount. For further information we suggest you contact your local customs office before placing your order. Taxes and duties incurred on refused packages are not covered by BEAUTY DISRUPTED.

BEAUTY DISRUPTED may vary the prices of Products listed on the site at any time and without any notice but such changes will not apply to Products in respect of which you have been sent a Dispatch Confirmation. If you have been charged the wrong amount in the web shop, BEAUTY DISRUPTED will give you the option to place a new order with the correct price or cancelling your order. BEAUTY DISRUPTED however reserves the right to cancel your order prior to dispatch should we find that the price is incorrect. In such case we will notify you by e-mail. We are under no obligation to provide goods to you at an incorrect lower price, even once we have sent a shipping confirmation to you, if the pricing error is obvious and unmistakable and could have been recognised by you as an error.

PROMOTIONS

Promotion codes are limited to one time per customer and cannot be combined with other offers, if not otherwise explicitly stated. Promotion codes and offers are only valid within the explicitly set time or as far as we have stock and not applicable to previously placed orders.

PAYMENT

We offer safe payment provided by Stripe, a certified payment provider. Payment methods offered globally are credit and debit card. In certain countries Google Pay, Apple Pay, invoice payment after delivery and other local payment methods may be available. When paying by card you will be asked for the card number, the name of the cardholder, its period of validity and the CVC code. Other payment methods may require birth date, personal ID numbers or bank account number. We do not store any credit card information or such sensitive information solely necessary for payment and all information is encrypted using SSL encryption, which prevents unauthorized access to card details. Extra charges depending on payment method may apply but will be clearly stated in checkout. In the event no payment has been received after submitting your order, BEAUTY DISRUPTED may automatically cancel your order. You confirm that the credit/debit card, bank information or other personal information that is being used is yours or that you have been specifically authorised by the owner of such credit/debit card, bank or personal information.

DELIVERY

BEAUTY DISRUPTED ships to Europe. Depending on your country you have one or more delivery options to choose from. For country specific information please refer to the “shopping information” section at beautydisrupted.com/customer-service/shipping-and-returns/.

When your order leaves our warehouse you will receive a tracking number via e-mail which you can use to track your order. At any time, you can check the status of your package using the link in the shipping notification. Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with both delivery and the return delivery, including any taxes and duties.

BEAUTY DISRUPTED insures each purchase during time in transit until it is delivered to you.

Goods will be dispatched on regular working days, monday to friday. We aim to dispatch all orders within 24 hours. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization, stock availability, customs clearance processes, faulty delivery information or any other unforeseen activities. Please note that the following delivery charges do not include import costs (such as taxes or import duties) that may be due when packages reach the country of destination.

We occasionally offer free deliveries on all orders, which will be clearly stated on our website. Please note that campaign for free deliveries will be activated on your order in the checkout.

RETURN AND EXCHANGE POLICY

In addition to the statutory right of withdrawal (as outlined below for EU countries), BEAUTY DISRUPTED has a 30 days return period. Any returns must be shipped/postmarked within 30 days of reception. BEAUTY DISRUPTED shall as soon as possible, if under the jurisdiction of our return policy, refund you what you have paid for the returned item, or exchange the item. Upon reception of the returned item, we control the goods prior to processing the refund or exchange. Refunds are authorized by BEAUTY DISRUPTED and processed by Stripe, the payment provider of use. Refunds are made either to the original purchaser’s credit card or bank account and take 5-10 business days to show up on your account, from the time they have been authorized by BEAUTY DISRUPTED.

When using our return service you will be refunded in the event of theft or loss during delivery to our warehouse. For those countries where BEAUTY DISRUPTED do not offer a return service, we suggest you use a courier that offers tracking of the parcel as BEAUTY DISRUPTED don’t offer any insurances of returns that are not returned with our return service.

When returning a product you are obliged to keep the product in the same condition as when delivered. You must not have used the product/service, however you have the right to investigate the condition the product was in when delivered. All original packaging, price labels etc shall be returned with the product without having been tampered with. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.

EXCHANGES

Purchased items are exchangeable. All exchanges are based on stock availability and are shipped to you free of charge. Should you be interested in an alternative product, please return your item(s) to us and simply purchase the new piece separately at BEAUTYDISRUPTED.com. Sale items are non-exchangeable but can be returned for a full refund. For countries outside of EU, taxes and duties may apply which will not be covered by BEAUTY DISRUPTED. Since tax and import duties vary from country to country, we cannot provide an exhaustive list of applicable rules. Instead, we ask you to turn to your local customs authorities for more information

DEFECTIVE PRODUCTS

If the product is damaged or does not correspond with how the product was presented on the site you have the right to enter a claim. Please contact hello@beautydisrupted.com as soon as you discover the fault. We will first try to see if it is possible to remedy the fault. If this is not possible then we will replace the product. If we are unable to replace the product or remedy the fault then we will refund the money. If you can send a photograph of the damage/error this will speed up the process. When we have received the product and approved the claim you will be informed and a new product along with compensation return-shipping costs will be sent to you, or we will refund you for the product and the return-shipping costs.

EXCHANGE AND REFUND CHARGES

All orders are fully refunded, including full item value and any shipping fees paid.

Within the EU, return shipping and shipping of any replacement item(s) is free of charge.

If outside of EU, please note that any potential customs duties and sales taxes are non-refundable through BEAUTY DISRUPTED.

STATUTORY RIGHT OF WITHDRAWAL (EU CUSTOMERS ONLY)

As a customer within the European Union, you have the right to withdraw from this contract within 14 days without giving any reason.

The right of withdrawal does not apply to contracts for the supply of sealed goods which are not returnable on grounds of health or hygiene, such as personal care products, and which have been unsealed after delivery.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or piece of your order.

To exercise the right of withdrawal, you must inform us (BEAUTY DISRUPTED AG, Terracestrasse 25, 6390 Engelberg, Switzerland, hello@beautydisrupted.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

You may use the attached model withdrawal form below or an applicable model form provided by the Consumer Agency in your country.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

EFFECTS OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

To BEAUTY DISRUPTED AG, Terracestrasse 25, 6390 Engelberg, Switzerland, hello@beautydisrupted.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Please delete as appropriate.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, such as trademarks and copyright, on the site and in the material published on it are owned by or licensed to BEAUTY DISRUPTED and it’s affiliates. You are authorized to use this material only for personal, non-commercial purposes. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of BEAUTY DISRUPTED. You may not modify the material in anyway, without the prior written permission of the copyright owner. For press inquiries, please visit our press page.

USER CONTENT

The BEAUTY DISRUPTED website may include user generated content, e.g. from social media applications. BEAUTY DISRUPTED does not claim any ownership in rights in such content (images, photos, videos, etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise are offended by such content, please contact our customer service.

PRIVACY

BEAUTY DISRUPTED collects, processes and controls personal information such as, but not limited to, name, address, phone number, email and IP-address, according to our Privacy Policy. The collection, processing and controlling of personal information is done in order to provide you with correct information, deliver your order and fulfil the agreement you enter with BEAUTY DISRUPTED upon ordering, to provide the best possible service and user experience and to comply with the legal obligations BEAUTY DISRUPTED faces as a registered company.

BEAUTY DISRUPTED also uses cookies, pixel tracking and site analytics tools on the site to understand user behaviour and preferences on the site and continuously improve our products, service and user experience. The use of cookies, pixel tracking and site analytics is done according to the Privacy Policy. You may at any time reject or delete these cookies and opt out from being tracked by pixels or site analytics.

By visiting the site, being close to ordering or ordering products or services from BEAUTY DISRUPTED or contacting BEAUTY DISRUPTED you agree to the Privacy Policy. At any time, you may refer to our Privacy Policy to review how and why any personal information is collected, stored and processed and for instructions on how to revoke any given consent as well as request the deletion, correction or transfer of personal information.

By completing an order from BEAUTYDISRUPTED.com you agree to receive promotional information or newsletters from BEAUTY DISRUPTED containing information about new products, campaigns, offers and events related your order. You may at any time withdraw this consent and unsubscribe from the newsletter by clicking “unsubscribe” in the footer of any such newsletter.

TERMINATION

BEAUTY DISRUPTED reserves the right to terminate your account and/or use of the site at its sole discretion. For example if BEAUTY DISRUPTED suspects that you have in any way breached the Terms and Conditions. Such termination can be made without prior notice.

LIABILITY

BEAUTY DISRUPTED responsibility for errors in connection to delivery is limited to existing conditions of sale. BEAUTY DISRUPTED bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

Part of the services mediated through the site are maintained by outside organizations. Where BEAUTY DISRUPTED acts as an agent for such services, we cannot be held responsible for any errors resulting from their activities. BEAUTY DISRUPTED cannot be held responsible for any damage caused from using, or not being able to use, the site. BEAUTY DISRUPTED cannot guarantee a problem-free, uninterrupted, and secure access to the site. The site may contain links to other website beyond our reach. We cannot be held liable for content or privacy policies of such sites.

FORCE MAJEURE

We have the right to assert force majeure in the event of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you. Under such circumstances, BEAUTY DISRUPTED will attempt to resolve all issues in a timely manner.

GOVERNING LAW

These Terms and Conditions are compiled in accordance with Swiss law. To the extent permitted by law, Swiss courts will have exclusive jurisdiction over any dispute under this agreement. The laws of your country may differ from Swiss laws and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our site.

RIGHT OF COMPLAINT AND DISPUTE RESOLUTION

According to the Swiss law you have the right to make a complaint regarding a product that has defects or flaws that were present when you received the product.

You must notify us within a reasonable period of noticing the defect. A complaint made within 2 months of noticing the defect is always considered to have been made within reasonable time. If you wish to make a complaint, please contact us at hello@beautydisrupted.com. Do not send back a product before you have contacted us.

If we disagree regarding your complaint, we have a dispute. You can make a complaint using the online complaint portal of the EU Commission (ODR). This is particularly relevant if you are a consumer residing in a different EU country. Submit your complaint here: ec.europa.eu. When submitting your complaint, please enter our e-mail address hello@beautydisrupted.com.

We will participate in the alternative/online dispute resolution procedure and follow any decision by the ODR.

LAST UPDATE

These Terms and Conditions were last updated on 2021-06-07.